Indium Corporation
From One Engineer to Another®

Modern B2B Marcom: The Era of "We"

Monday, January 16, 2012 by Rick Short [Rick Short]

Rick Short at CES 2012I just attended the 2012 International CES in Las Vegas last week.  While the show was overwhelming and exhausting, the comprehension and implementation of these technologies and products was even more so!

A total of five Indium Corporation executives attended the event, along with 150,000 other people. We witnessed many new products, services, and concepts that ranged widely, from furniture, to kitchen electronics, to microprocessors, to monitors, to iPad covers.

When we regrouped to review what we had all learned, there were five different stories, experiences, and opinions. Each was valuable, as well as wildly incomplete and non comprehensive, and filtered through a unique lens - reflecting the person's personal background and perspective. After we all testified to our experiences, integrated each other's observations and conclusions, and synthesized the whole thing into one big story, were we able to get a good handle on what had occurred.

To me, what it all boiled down to is that:

  1. unlike in "the old days" none of us will ever be an "expert" in any one field. I define "expert" to mean a person who is THE resource for info on a topic. These days, no matter how much a person knows about anything, another person can simply turn to the internet and gain much more information on any topic.
  2. so many things are changing on so many fronts that, in order to maintain a respectable level of awareness and competence, a person can NEVER stop learning at a furious pace. Even WITH such an investment, a person can never become an "expert".


This felt quite a bit like the last several years in B2B Marcom. There is so much to become aware of, to experiment with and understand. To integrate. To measure. To evaluate. To change.

As B2B marketers, we need to become ultramarathoners – capable of a long, grueling, seemingly never-ending, experience. And we must be SMART! Our journey is doomed if we aren’t always learning, growing, well informed, making excellent decisions, and aren’t capable of making critical decisions on the fly.

Most importantly, no one person is capable of knowing it all, being able to take it all in, and become "the expert".  These days, it takes a team - it is the era of "we".  We need to learn together, we need to observe and experience things, we need to make decisions, and we need to review the feedback so that we make the best decisions.

CONCLUSION:
Hand-select an incredibly bright and capable team, keep everyone in constant learning mode, and always work as one unit. If you don't, then expect another B2B Marcom team to beat you.

Leapfrog Yourself in B2B Marcom

Tuesday, January 3, 2012 by Rick Short [Rick Short]
Leapfrog yourself!Congratulations B2B Marcom leaders! You had a great 2011, filled with many achievements. You are now preparing to settle into 2012 and enjoy the fruits of your labors. Not so fast!

I posted it before, and I'll post it again, "We expect that the competition will react to our market entry, and we want to leapfrog ourselves before they do."

Yes, you may have done some great work in 2011, but, if you're any good at all, your competition has been studying you. They're trying to hold you down, or they're trying to catch up and surpass you. Either way, try surprising them by moving way faster than expected. Make your jump, then make another big jump.

After all, you're in it to win it, right?
Image: dkimages.com

Best Buy Nails Marcom With Authenticity

Tuesday, December 20, 2011 by Rick Short [Rick Short]
Best Buy CEO Brian DunnWe've GOT to be REAL in B2B Marcom if we are to earn our target audience's respect.

So, a colleague who knows I LOVE Marcom emailed and said, "I just called Best Buy 1-888-237-8289 and, interestingly, the CEO is the initial greeter!"

I called and, sure enough, Brian Dunn personally thanked me for calling. He didn't make a big deal about it. He didn't make ANY deal about it except to identify himself. He immediately got right down to business (which is why most people call) and was done. What a great move.

THAT is authentic and human branding. Kudos to Brian.

Call and experience it. Then tell me what you think. THANKS!

Authenticity in B2B Marcom

Wednesday, November 16, 2011 by Rick Short [Rick Short]
Sparks fly!

Your audience doesn't want to read stuff from a person who is fishing around for things that customers want to read about.

The people that truly matter to an organization want to read what excites YOUR staff.

The secret to this is hiring your industry's thought leaders and turning them lose.

When that is achieved, sparks fly.

B2B Marcom Imperative: Help Your Staff Earn "Recognized Industry Expert" Status

Monday, November 14, 2011 by Rick Short [Rick Short]
Indium Corporation's Dr. Andy C. Mackie is a recognized industry expert."12 Ways To Become A Recognized Expert" is the title of a valuable new article from Entrepreneur Magazine. The article was shared with me by a recognized industry expert, Indium Corporation's Dr. Andy C. Mackie. He shared this with me because, a couple of years ago, he and I set out to achieve this very status for him.

Why would we do this? To increase sales!

Countless articles, studies, and editorials have been published regarding how people prefer doing business with people they trust. There are few better ways to earn trust than to be considered a recognized industry expert.

When Andy turned to me for help I did some cursory exploration into what I had to work with. Turned out that my job was easy. Andy is very accomplished, he has a large amount of industry experience, frequently authors technical papers, enjoys public speaking, travels the world routinely, and really knows his stuff. What Andy was lacking, at the time, was widespread recognition, in his target industry, for all the resources that he offers. I turned Andy on to social media, particularly blogging, and helped him gain several editorial invitations. He earned the rest himself.

Andy established his Semiconductor/Power Semiconductor Assembly blog (note the tightly-specific focus) and dove in head first. His posts, combined with his editorials, articles, and technical presentations quickly earned him positions on editorial boards, as well as more invitations to speak and write. The increased exposure to his defined target audience, including many tacit 3rd-party endorsements, is compelling. When a trade magazine names you to their editorial board, their readers assume they respect you. Same for being invited to address trade organizations. Andy's target audience quickly learned that he is the real deal. Trust me when I tell you that this effort paid off handsomely.

This article can help you, the B2B Marcom practitioner, understand the principles behind establishing personalities at your organization as recognized industry experts. It can also help you convince your talent that they should become recognized. Often people, especially (in my case) engineers, feel that "going Hollywood" is just an ego trip. Showing them that there are practical, sales-, market share-, and profit-related reasons for doing so helps convince them. Developing irrefutable metrics is another way to get them moving in the right direction.

Let me know if you'd like any support in getting YOUR staff recognized as an industry expert. Glad to help!


CHANGE: Keep Growing Your B2B Marcom Strengths

Friday, November 11, 2011 by Rick Short [Rick Short]
Ultimately, our business-to-business marcom skills, capabilities, execution, and growth boil down to people. When we're vibrant, progressive, and in tune, we rock! When we're complacent, bloated, lazy, and unimaginative, we fall to the middle, or back, of the pack. Remember, we don't get paid to be average!

Travis Stanton gets it!Travis Stanton gets it! He is the editor of EXHIBITOR MAGAZINE, a publication that EVERY B2B Marcom professional reads, or ignores at their own peril. The message in his editorial (November 2011) is critical for us all to internalize: Invest in fresh, bright talent - then let them change you for the better.

What I love most about Travis' position, and message, is that he calls himself out on certain weaknesses, and takes action to address them. I love it when he says, "All you need to do is follow my initially clumsy lead and be truly open to new ideas and fresh perspectives." EXCELLENT! Admitting that you need to change, accepting that your transitions will not be smooth and perfect is the first step. Accepting, embracing, and dealing with the issues follows. At Indium Corporation we always talk about "failing forward" - same idea.

It is scary revealing our failures, weaknesses, past errors, confusion, uncertainties, fears, and thoughts to others. But, if we are not open with ourselves, and our marcom team, we can only hope to blend in with every other weak competitor we know. And we will be doomed to become a follower. To me, THAT is scary!

Honesty, bravery, self-confidence, self-respect, and wisdom are necessary to be comfortable following Travis' advice. The good news is that you don't need to score a 100% in each of these categories to launch. You just need to have enough - and a plan to get more.

When Travis' editorial is published online I will make the link here. Meanwhile, subscribe to EXHIBITOR MAGAZINE and learn.

ALWAYS BEGIN AT THE END: Goal-oriented B2B Marcom

Thursday, November 3, 2011 by Rick Short [Rick Short]
GOAL!!!I say this nearly every day: "Always begin at the end."

It's my way of reminding people to perform their B2B marketing communications projects from a goal-oriented perspective.  By starting with a goal, and by keeping that goal highly visible, resources can be easily aligned toward reaching that goal.

Interestingly, this technique even helps smooth over potential personnel friction. When one person drifts from the goal, it is easier to draw them back when you have a clearly stated, previously agreed upon goal to point to.

TECHNIQUES:
A goal is not nearly as powerful as a WRITTEN GOAL. I'm no psychologist, but I can tell you that something almost palpable happens when we put pen to paper, finger to keyboard, etc. and capture a goal in writing. Having it in your head isn't good enough. When a goal manifests itself, at our own hand, in a place outside of our bodies, it becomes more serious, and we change in the process. Try it and you'll see.

Work backward from the written goal. Once you know your goal, ask yourself this simple question: "What must be in place such that I can reach my goal?" Then, list all the things that have to happen, be in place, to enable the final step to the goal. Notice that you might also ask yourself, "Why can't I reach my goal?" It's sort of the same question as the one I suggest, only in a pessimistic form. Be an optimist.

Once you determine everything that must be so, ask yourself the very same question, to enable you to understand what you need so that you can make any preliminary steps. Keep asking the question until you back up to your present situation.

EXAMPLE: 
GOAL: Buy an iPad tomorrow. <in writing, on my bathroom mirror>

Q1: What must be in place such that I can reach my goal?
A1: Be at the mall front entrance at 4PM tomorrow to meet Dad who is arriving there directly from work - ready to buy. Walk to the Apple Store.

Q2: What must be in place such that I can reach that sub-goal?
A1: Get to the mall by having Mom to drive me there. Get Dad to agree to meet me there, and to purchase the iPad then.

Q3: What must be in place such that I can reach that sub-goal?
A1: Convince Mom to drive me there - remind her that this is my birthday present. Convince Dad to go directly to the mall after work tomorrow, ready to make the purchase.

Q4: What must be in place such that I can reach that sub-goal?
A1: Speak with them both tonight, after dinner. Remind them that they agreed to get me an iPad for my birthday. Show them my report card with straight As.

You get the point.

Real life (in the Marcom world) is not quite this simple, but the procedure is the same. It's best to perform this process with the people involved in the goal.

MISSION CREEP:
Mission creep is an insidious enemy. Somewhere between starting a project and our initial goal
lie many temptations and distractions.  Having an agreed upon written goal helps remind us of why we are doing what we are doing, and what we should do next. Of course, don't be dogmatic. Occasionally intentional mission creep is desired. Allow yourself what I call "mid-course considerations" to check yourself. Sometimes reality makes, or allows, things to change.

ART PROJECTS:

The antithesis of goal-oriented B2B Marcom project management is what I call the "art project". It sounds like this:

Hey, I just created this awesome photo of our new product. It got me thinking - we can make a brochure. This photo is the cover! All we need are a few other things and we're done!

Yes, it is DOABLE, but WHY would you do it? Because you can? Guess what? You CAN! And, after blowing through $X,000 you will have an ill-conceived, unthought-out brochure that no one asked for and that has no application. Been there? Done that? It's ugly!

Share your thoughts on goal-oriented B2B marketing communications. I 'd love to read your comment.

Image.

Set Marketing Communications (Marcom) GOALS for Trade Shows, Exhibitions, & Conferences

Tuesday, October 25, 2011 by Rick Short [Rick Short]
OK - right up front you got me. We need to set GOALS for EVERY marcom activity. Trade shows, exhibitions, and conferences are nothing special in this regard.

Indium Corporation's Dr. Ronald C. Lasky participating in an expert panel discussion at SMTAI 2011.And, when it comes to goal setting, I say it isn't a GOAL if it isn't put down in writing. There's something very powerful about the very act of touching that pen to the paper, of hitting the key, and seeing your thoughts on display. When we put our GOAL in writing we are exposed for being disorganized, scattered, incoherent, or (hopefully) logical, focused, thorough, inspired, and aligned with the team.

I just returned from SMTAI, one of the most important exhibitions and technical conferences that Indium Corporation participates in in North America. Many GOALS were targeted prior to the show, and we enjoyed many successes at this event. Still, we had the occasional failure.  Here is why:

OVER-FAMILIARITY: Sometimes we get so good, so familiar, with what we do that we no longer take it seriously. Some of our GOALS for SMTAI were simply "known" and not written. To be fair, some GOALS are so routine that we all know them by heart. That said, it makes us all better to keep writing them down.

TOO BUSY: There are several really good tactics that we typically employ at exhibitions. I noticed that, a couple of times, we failed to implement them. When I explored, I learned that we were "too busy". Remember, we develop and implement "really good things" because they're really good. We need to be doing them. Allowing ourselves to get "too busy" is such a bush league and lame excuse.

FORGOT: "Oh yeah!  Whoops!" Well, there is more than ONE reason to put goals and plans in writing. Often, we need to be reminded. It is NOT a sign of weakness to capture all of these goals and plans in writing. Quite the opposite. If you are like the Indium Corporation team, you are striving to perform well above average. You can't do that by winging things. Lists are really valuable tools.

I am glad to report that we did MANY things quite well, and enjoyed a valuable event (in other words, we made a great investment of our resources). But, to continue capturing value, we always hold a critical review of such events to help us continuously improve.

This has reminded me (again) to ALWAYS set GOALS.

Why Is Blogging Important?

Tuesday, October 4, 2011 by Rick Short [Rick Short]

stop watchToday I was asked,

"Why Is Blogging Important?"

I replied:

Because:

  • Time is important (time kills deals – people need to move fast)
  • Competitiveness is important (customers must know more and move quicker than their competition)
  • The Internet is important
  • Search is important
  • Google is important
  • Baidu is important
  • 3rd-party endorsements are important (when I am forwarded, I win)
  • Mobile is important (increasingly, people have no desks, they work on the fly, 24/7)
  • Authenticity is important (no Madison Avenue spin-meisters, no stock photography, no spokesmodels)
  • Brand & image are important (it’s not who you know, it’s who knows you!)
  • Long-tail is important (people need highly-specialized wisdom on extremely specific topics)
Why is B2B blogging important to you?

PS Follow-up: Here is where my comments (expanded) were published (today). Enjoy!

B2B Crisis Marcom: 12 Critical Principles

Thursday, April 7, 2011 by Rick Short [Rick Short]
Facing the media during a crisis is challenging.If you've been in business to business marketing communications for any length of time you've heard parts of this. If you are a newbie, this might freak you out. Trust me on this one: seasoned pros stay very sharp on this topic, beginners MUST ramp up and get really good with this, fast.

I'm talking about what we do when something hits the fan.

Scan the media and it is no secret that employees get seriously injured, facilities suffer catastrophes, leaders behave in unsavory ways, products fail, and that severe acts of nature disrupt our ability to supply.

For a B2B Marcom professional, these situations present numerous extreme challenges simultaneously. First off, we (personally) are shocked/devastated/affected; secondly, we know that we are under the microscope and bright lights where even our slightest nuance is studied by our customers, our community, our neighbors, our families, our co-suppliers, etc.; thirdly, our own team may be confused,even vacillating, on positions, responses, and terms. Trust me, I am only hitting the tip of the iceberg. It can get really hairy!

So, why would anyone choose to "wing it" under such circumstances? Your best bet is to prepare for as many situations as you can imagine today - while you are unemotional, while you are calm, and while your team mates and professionals are able to help you develop scenarios and styles.

"Winging it" can produce incredibly damaging moments, like the one captured here during the BP oil spill. None of us want an "I'd like my life back" moment.






One of my favorite marcom advisers, Eric Mower and Associates,  has just published a strategic guide containing 12 critical principles that should be followed during any crisis. They even go beyond that by also offering special reports on issues such as pandemics, online media management, and crisis management.

I've received training on this topic throughout my career and can assure you that it is rich and complex. If you think it is all about developing a statement, then taking the podium and reading your message, you need help. There are so many nuances involved with these scenarios - and with reality.

Start by reviewing EMA's 12 Critical Principles. Then move on to their special reports page and dive deeper, into their links offering guidance on topics such as "How To Identify A Crisis" and "Can You Afford Unpreparedness?" (on the special reports page).

One of the best consequences of developing crisis plans for B2B Marcom is that you have the opportunity to craft a plan and program that everyone on your team helps create - and buys into. Therefore, when you execute the plan well, there is little second guessing and criticism from your own team. You are, in essence, executing everyone's plan.

The next move is yours. Make it preemptory.

Image source.

PODCAST: Chrysler's Errant Tweet, B2B Marcom Spending Rising, LinkedIn Crowd Sourcing

Tuesday, March 29, 2011 by Rick Short [Rick Short]
Click here to hear the podcast.Listen up!

I just participated in a podcast that covers some meaningful B2B Marketing Communications topics. Click the image
to listen.

Topics covered include:
  • LinkedIn launches crowdsourced news aggregation service
  • Forrester predicts B2B spending to rise 6.7% in 2011
  • Chrysler’s reaction to a mistaken tweet
I was a guest panelist, along with Jeff Cohen (@jeffreylcohen) of SocialMediaB2B.com .

I was billed as, "Rick Short (@rickshort21) of @IndiumCorp and its constellation of bloggers." Pretty cool.

The discussion was lead by two extremely qualified, experienced, and engaged Marcom professionals:
  • Social Media MarketingEric Schwartzman @EricSchwartzman who has extensive experience integrating emerging information technologies into organizational communications programs through public speaking, hands-on training seminars, consulting and the development of corporate policies on social media usage.
These great guys co-authored an exciting new book, titled:

Social Marketing to the Business Customer: Listen to Your B2B Market, Generate Major Account Leads, and Build Client Relationships

B2B Marketing Communications Can Be FUN Once In A While

Monday, March 28, 2011 by Rick Short [Rick Short]
Here's an example of a hot new B2C video, being shown on Air New Zealand flights. It features fitness guru Richard Simmons, up to his usual antics. The same old message delivered in a captivating, entertaining way.




Can this sort of thing be done in the B2B arena?


Let me know if this next vid makes sense to you:



All such vids need to be understood "in context". The Richard Simmons/ANZ vid needs to be viewed on a flight, of course. And knowing something about traditional (booooring) safety vids AND Richard help deliver the punchline.

In my case, being a surface mount technologist (an electronics assembler) who is familiar with stencil printing solder paste is required to "get it". They are my exact target audience. And the persona used in this branding video is an engineer who actually has a life, but who thinks about his/her work at odd times throughout the week.  Poking fun at that is the theme.

Share your thoughts and examples. Thanks!

B2B Marketing Communications (Marcom) Needs New Job Descriptions

Friday, March 25, 2011 by Rick Short [Rick Short]

An analogy. Follow me on this one.
Sod House
RESIDENCE "A":
This Saskatchewan sod house was built in 1907 with the tools and technology of the day – for that region. The people did what they could with what they had.

While they may have wished for enhanced materials and tools, what they were focused on is shelter, safety, and security. Their goal was NOT to wield tools, it was to survive, cook, sleep, and recharge so they could tackle another day. You can bet each person had a role to play and a set of duties to perform. Each function carefully addressed the situation.

RESIDENCE "B":

MansionHere is another example of a residence. This time it exists in modern times, was designed with modern technologies, built with modern tools - to address a modern goal.

The people who live here are no doubt focused on issues far beyond survival. They are concerned with making the proper impression, hosting appropriately-sized and -appointed parties.

The roles the residents play in this situation are not at all like the roles we imagine for the sod house.

Two homes, two goals, two situations, two very different sets of duties. It is preposterous to imagine living a 1907 sod house lifestyle in a modern mansion. The "organizational design" and "job descriptions" are wildly different.

So, ask yourself this ... are your 2011 B2B Marcom job descriptions a lot like traditional 1965 job descriptions, or are they uniquely suited to modern conditions?

Do you have only the traditional "Marcom Manager", "Product Line Manager", "Communications Specialist", etc? Or, do you have titles like "Owner Of The Space", "Industry Go To Girl", "Process Rock Star", "Content Curator", etc?

Sounds crazy, right? Not as crazy as designating a 2011 mansion dweller as the "shepherd", "plowboy", and "water girl".

No, you wouldn't be average with these job titles in your 2011 B2B Marcom department, but ... are you paid to be, and achieve, "average"?

COMMENT and tell me the titles we need today.

Sod House Image

Mansion Image

Maybe THE BEST Blog Post of My B2B Marcom Career (totally copied)

Wednesday, February 23, 2011 by Rick Short [Rick Short]
Being good at anything includes recognizing greatness. In this case, I just read an awesome post (thanks to @PaigeGroup) about design - which can be applied to B2B Marcom. Please COMMENT if you feel strongly.
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Source: http://www.swiss-miss.com/2011/02/10-lessons-for-young-designers.html
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10 Lessons for young designers

These are some insightful and thought-provoking lessons from Wieden+Kennedy’s Executive Creative Director, John C Jay: 10 Lessons for young designers.

Wieden+Kennedy’s Executive Creative Director, John C Jay

1: Be authentic. The most powerful asset you have is your individuality, what makes you unique. It’s time to stop listening to others on what you should do.
2: Work harder than anyone else and you will always benefit from the effort.
3: Get off the computer and connect with real people and culture. Life is visceral.
4: Constantly improve your craft. Make things with your hands. Innovation in thinking is not enough.
5: Travel as much as you can. It is a humbling and inspiring experience to learn just how much you don’t know.
6: Being original is still king, especially in this tech-driven, group-grope world.
7: Try not to work for stupid people or you’ll soon become one of them.
8: Instinct and intuition are all-powerful. Learn to trust them.
9: The Golden Rule actually works. Do good.
10: If all else fails, No. 2 is the greatest competitive advantage of any career.

AMEN!

(via johnmaeda, via Edwin Himself)
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How To Be GREAT @ B2B Marcom (or anything else)

Friday, February 11, 2011 by Rick Short [Rick Short]
Remember back in high school? If you wanted to do great on your algebra exam, you put in the time. It didn't come naturally to anyone - it required hard work.

Same with business to business (B2B) marketing communications. If you want to be average, you can just plod along doing what everyone else is doing. If you want to be great, you need to set a tough goal, focus like a laser beam, put in the hours, earn the scars, and  live knowing that precious few people will understand how much blood, sweat, and skin went into it.

It's not much different than Dave Thompson's story. This vid is a story of passion, commitment, and the desire to be the best.



You don't want Dave Thompson as a B2B Marcom competitor! He sets his bar insanely high. Instead, YOU want to BE Dave Thompson. Every morning he walks out of the house knowing he will bash his shins, rip open his elbow, and fall on his face in front of his best friends and his critics. He doesn't seem to hang with the cool people, nor does he work in the impressive part of town. His focus and his goal don't allow that. When he crashes, he springs to his feet and rethinks things - then does it better.

Dave's not on the speaker circuit, he's putting a bandage on his leg. Dave's not sitting in refried seminars, he's laying on his back on a cold, gritty sidewalk, playing the experience through his mind - learning. Dave's not worried about what his boss might say, Dave is his own boss. Dave's not taking direction from any committee, Dave tells Dave what to do. Dave's not comfortable, Dave wakes up every day scared, brave, cocky, unsure, and totally certain. Dave doesn't want a plaque, Dave wants nothing less than a singular true measurable accomplishment and to see people standing with their jaws dropped in awe.

Things get nuts at the 4:00 mark. I don't see any people riding like this where I live - and I don't see too many B2B Marcom people approaching this level of performance either.

The formula is simple. Actually doing it is something altogether different.

Keep Your Eye On The Ball in B2B Marcom

Monday, February 7, 2011 by Rick Short [Rick Short]
There is no doubt that Volkswagen's THE FORCE ad, aired during the 2011 Super Bowl, is cute, entertaining, and fun. Trouble is, the ad's theme, content, and hook are applicable to MANY products and services. The ad leaves the product in the dust.  As one Tweeter said, it is likely that more kids Darth Vader costumes will sell than Passats.

In my estimation, the agency and client took their eyes off the ball. The GOAL is not to make cute commercials, it is to sell product - or to build brand/image.

When creating your B2B promotional materials, be sure to emphatically keep all eyes on the ball - focus on the GOAL.

FINAL NOTE: I absolutely LOVE the acting in this ad. Spot on!

Managing Interviews in Business to Business Marketing Communications

Wednesday, January 19, 2011 by Rick Short [Rick Short]
Indium's Tim Jensen, relaxed and prepared during a video interview.It is always important, sometimes critical, to come off well when interviewed. Most often the interviewer is an industry (or larger) celebrity and the printed or videoed story/article will appear in an influential trade journal, website, or blog. The third-party credibility, maybe even endorsement, lent by being interviewed by a prestigious personality or publication could be very valuable to your organization. The command, albeit brief, of the media's audience - your target audience - is highly desired. Other times you may be communicating with an internal team - the people you work with every day. Additionally, you may be interviewed by your local news media for good, or not so good, reasons. It's never been easier to capture your thoughts, in audio, in writing, on video, and share them with your key decision makers and stakeholders. This is show time, people!

Now, given that performing well in an interview opportunity is important, how many times have you heard someone express satisfaction in having "nailed it"? How many times have you heard people (maybe even yourself) say, upon reading or viewing the final product, "I came off exactly as I had hoped! My message is so clear and concise"? Yeah, same here.

Most people don't know how, let alone what, to prepare when facing an interview opportunity. Consequently, many DON'T prepare. And we all know the old saying, "When you fail to plan you can plan to fail."

Michelle Williams had interview problems.Here is an excellent example of just such a failure. It is not a business-to-business situation, but it is so well told that it serves as a poignant case study. Read how actress Michelle Williams expresses regret over an ABC News NIGHTLINE interview. In her interview with The Marquee Blog, Michelle says she felt she, "cross(ed) a line" with regard to what she intended to say and of the area she wanted to cover. She intended to keep certain issues very private yet she said, ... "it appeared as if I were breaking some kind of silence and sitting down with the express purpose to discuss something that is very private to me".

I really hand it to Michele for accepting responsibility for her interview, and for being bright enough to reflect upon the experience in an effort to correct herself. Let's use some of these lessons to help you.

You don't have to fail in an interview setting. Here's how to nail it.

#1: BEGIN AT THE END: Have an interview GOAL. Visualize how you want the interview to flow - how you want to appear - what you want to say - where you WON'T go - and what you want the audience to take away. Imagine the flow of the interview and the duration of an interview that would concisely cover your ground. Imagine that, immediately after experiencing your interview, your target audience responds EXACTLY as you hope they would. Do your best to visualize, to see in your mind, the perfect interview - the interview that achieved your desired results. Hey, if you don't know where you're going you'll never get there.

#2: ORGANIZE YOUR NUGGETS: Now that you know what you want to talk about, how much time you want to take to get it out (or comprehend it - from the audience's perspective), and how you want to be perceived, start organizing your data. In an interview you will be telling a story. In the business to business arena information should be arranged in the reverse order of your favorite drama book or movie. So put your conclusion right up front. Secondly, discuss the situations that make your product or service important. Thirdly, cite some facts that support your point. Finally, end with your conclusion. In other words, "Tell 'em what you're gonna' tell 'em ... Tell 'em ... Tell 'em what you told 'em." 

"Data" also includes what you look like (in a video interview, or when a photo of you is used). Looks matter. Dress appropriately for the issue, topic, industry, and the audience. This is NOT a last-minute, "Oh, what shirt should I wear?"-type of thing. This must be planned - in advance.

Final point on this topic: WRITE IT ALL DOWN. Type it in, write it down. You will be amazed how much things change the moment they are put into writing.

#3: WORK WITH THE INTERVIEWER: Understand that any media representative has an important job to do. Know that most are professional. Also know that, in some situations, some people are willing to let you talk as much as you like - and then will edit things down considerably. Make it a point to prep the interviewer, as long before the interview as possible, of precisely WHAT you want to talk about, what you will not (or can not) talk about, the points you need to make, and how you hope the interview will go. During such a conversation it will become clear that either the interviewer will cooperate with your intentions or that they are on a different agenda.

Mass media celebrities, like Michelle - above, are often used by the media to attract eye balls. The juicier the interview the better. People like her have a much harder time cooperating with the media than we in the B2B arena do. In our world, interviewers and editors alike appreciate and desire brief, concise, useful content. You will find that the media will appreciate your organization and focus. That said, do NOT expect the media to simply accept highly-commercial blatherings. They have professional integrity and must stick to professional standards.

Monitoring the interview from behind the camera - from the computer.Another element of "working with the interviewer" involves you, as the Marcom leader, accompanying your engineer (or other person being interviewed) to the interview. Take some of the stress off of them by handling minor chores for them. For example, if at a trade show, take a quick final look at your colleague: remove their exhibition badge, take all the pens and metal rulers from their shirt pocket, etc. In addition, add further value by doing things the interviewee could never do. Monitor the interview - chime in when you see a chance to improve things. Whether it involves lighting, camera angle, content, flow, or even the need for a quick break - you can add value from the sidelines. In the image (right) I was monitoring the video capture on the interview technician's computer. I noted people in the background and other potential distractions. Be sure the interviewer is prepared for your involvement. CAUTION: Do not be a "stage mom". Everyone hates that person!

#4: ESTABLISH THE TIME, PLACE, DURATION, AND SETTING: You may or may not be in control of all these factors, but you MUST understand them, to the best of your ability. If possible, familiarize yourself with EVERY aspect of the interview situation: the room, the equipment, the people in the room, etc. Your goal here is to OWN the setting so that you are very comfortable. With comfort comes strength, composition, and command. When you're feeling great, you are better able to stick to your plan and reach your goal.

#5: REHEARSE: We all know about standing in front of a mirror and going through your "speech". Here I'm talking about much more than that. In an interview you are an actor - especially in audio and video. You have a voice, a style, a vibe. Take control of all that - rehearse the way you want to be seen and heard. Ideally (if preparing for a video interview) video yourself answering questions - any questions. It's cheap, fast, and easy to do. Then watch yourself. You will see so many things that you can't observe without the video. Countless nuances will catch your eye. You will note your posture, your attitude, your tone of voice, your hand motions, your eye contact, your words, all the pens in your pocket.

YOUR WORDS: Pay attention to every interview that you enjoyed experiencing. Note how infrequently successful speakers say words such as: umm, you know, uh, wanna', gonna', etc. Nothing erodes credibility as quickly as hearing a person stammering, stumbling, and relying on "comfort words". Ya' know?

A video or audio rehearsal (on any topic) will reveal many subtleties. This will be a great help in your preparation and toward reaching your goal.

Indium's Dr. Ron Lasky being interviewed.#6: BOIL IT DOWN: There is a famous quote that goes approximately like this, "I would have written a shorter letter but I didn't have the time." In other words, be very organized and concise. Take the time to make your message concise. No one appreciates a rambling interview (exception: mass media hoping for "gotcha' moments"). Your target audience won't sit through it. The media looks bad when they purvey it. Condense your presentation into an elevator speech. Know that you will likely NOT be able to simply deliver a speech in an interview, but arrange things so that, during the give and take of the interview, you stick to your planned outline, points, and style.

Rehearse, and feel comfortable, saying, "That is something I am not prepared to discuss at this time", when necessary. Don't feel bad if you need to say it. In fact, feel GREAT saying it. You will be keeping yourself out of hot water when you use this properly. Additionally, if you have already prepared the interviewer to not go there, you will typically get positive affirmation even from them.

Indium's Jim Hisert being interviewed.#7: ARRIVE EARLY: You being comfortable and relaxed will transfer to the interviewer and to your audience. It's the same when you are harried, stressed, and off balance. Arrive early, feel great, own the space, and shine.

#8: GET IN AND GET OUT: There's an old saying in the sales world: "When you've made the sale, stop selling." It is appropriate in the interview world, as well. Remember, you are not ever as fascinating or brilliant as you think you are. You will do yourself a great service by sticking concisely to your planned message and wrapping it up very quickly. Get in and get out. You will very likely shoot yourself in the foot by prolonging the interview process. The more you say, the more the interviewer has to work with. Then, the decision regarding what gets published and what gets left out rests with the media - not you.  If you only say three crisp, clear, and concise points - that is likely all that will get published. YOUR message! 

Any doubts? Just read the article that I posted above regarding Michelle Williams' interview regrets. The word she used to describe the results of her protracted, rambling interview was, "devastated". Do you want to hear that word from your boss?

Indium's Dr. Andy Mackie being interviewed.#9: REQUEST A HAND IN THE EDITING: Some interviewers will scoff at the idea of you being involved in post production. Others will allow you to see the final product candidate and will accept ideas from you. A third group will actually WELCOME your offer. It can't hurt to ask. Approach it from perspective of "fact checking" and organization enhancement. I've rambled through an interview, expressed my regret at not crafting my thoughts better, asked to see the transcripts, then submitted my edited version. It can work. Always ask, respectfully. That said, always give an interview with the belief that you will NOT have any chance of being involved with the editing - be safe.

#10: STUDY & IMPROVE: Read your interview (or watch the video). Consume other people's interviews. Become a student of interviews. Know the ways of specific industry media, adopt the behavior of star interviewees. Even if you are a fumbling rookie today, you can be a sought-after industry celebrity - with a little polish.

#BONUS POINT: BECOME THE INTERVIEWER: If you have already accepted the mantra of "be the publisher" then you are ready for the next step. When you have a juicy point to purvey, interview your engineers, your product line managers, your tech support team, yourself, etc. Put these writings, audio files, and videos on your website, on your YouTube channel, in your blogs, etc. It's a great way to offer a variety of presentations to your target audience. Heck, you can even offer "multi-modal" presentations.  Try slipping a video interview with a key customer into a PowerPoint presentation made to other customers, or to your internal audience. Variety is the spice of life!

Interviews happen. GREAT interviews are earned. Your work isn't done once you've earned the right to be interviewed - you've also got to earn great results during the interview. These tips should help. Let me know.

No NUSE is Good News

Friday, January 14, 2011 by Rick Short [Rick Short]
Don't misues the news. No one wins with "nuse".I'd like to coin a term, "nuse". It means to use the news, in a bad way, to your benefit.

This term came to mind as I observed various factions behaving badly during our current tragedy in Tucson, Arizona. Each group attempted to use the event as a platform to further their point of view or cause. They attempted to use the news to their benefit.

I agree that, in some occasions, using the news can be neutral or even good. News of an impending heat wave can be used to remind frail individuals to drink plenty of water and to confirm that their air conditioner is working, etc. And, while it is less altruistic, this news can even be used to remind individuals to hurry down to the store and purchase a new air conditioner, if needed. One use is kind, the other is fair.

To me it seems unacceptable to use this tragedy (or any tragedy) to create "A Scramble To Control Narrative Of Tucson Massacre":

It is especially unacceptable when the gunman in this case is described as having no particular message or purpose. According to an article in The Washington Post,

One friend declared that Loughner had no political or ideological bent, likening him to the Joker in the most recent Batman movie: "There's no rhyme or reason; he wants to watch the world burn."

Forbes sums the current state of affairs up in an article titled, "Who Is Winning The Tucson Murdered Blame Game?"

As a B2B Marcom practitioner, I ask, "Who is LOSING The Nuse Game?"  The answer is three-fold. When people in our communications arena behave as badly as those cited above (I hope it is obvious that I am writing on topics of much smaller scale and scope than the tragedy used in this example) these factions lose:
  • the organization behind the nuse: it cheapens your value proposition when you use news to indirectly imply that your products or services are superior - or that those of your competition are inferior.
  • the media: when news is used to inflate readership and attention, it weakens the moral high ground that media could command.
  • the target audience: when the readership, the target audience, begins to distrust parts of the media, and the organizations behind the stories, they begin to distrust ALL that they receive.
Be very careful with your brand, image, and reputation. As a B2B Marcom practitioner, you affect the way your market perceives you, your company, your products & services, your shareholders, and your employees. I certainly don't believe anyone would use the news of the caliber that we are experiencing this week to further B2B endeavors - that seems outrageous to imagine. But there are numerous smaller events that could be misused. Don't misuse the news. No one wins with "nuse".

Tremendous Changes In B2B Marcom

Wednesday, January 12, 2011 by Rick Short [Rick Short]
I have heard it said that there are only three types of people: 
  1. those who make things happen
  2. those who watch things happen
  3. those who wonder what happened
This concept is becoming very clear as our global economy improves and as B2B Marcom moves toward a "new normal". Let me share what I mean.

In B2B Marcom, things are frozen most of the time.Being from Upstate New York, where we enjoy weather extremes, I am all too familiar with frozen rivers. Most activities, including B2B Marcom, are like a frozen river. Things get stuck in a certain way and they don't change - at least not too much or too easily. When things are frozen, there is really very little that can be done to effect change.

Our window to change occurs when the river thaws. During that period things are fluid. Rocks clunk along the bottom, trees float away, and water charges downstream, sometimes flooding over river banks and occasionally carving new paths. We have opportunities to try new and fun things - to boat, to fish, and to swim. Then, the river freezes and everything is locked in place until the next thaw.

In B2B Marcom, like most things in life, our rivers are predominantly frozen. Under these predominant conditions, change is typically quite challenging. When we do experience our "thaws", when change is very possible, we are usually also confronted with numerous other challenges. In other words, the opportunity to change is often wrapped in a complex and confusing situation - like a global recession.

Our recent economic crisis was one of these "complex and confusing situations". It was also a tremendous opportunity for change. Our river thawed for approximately three confusing years. Yes, times were challenging, terrifying for some. People were sometimes dealing with corporate survival; seeking opportunities to change may have been the last thing on their minds.

To those who did not avail themselves of the opportunity I ask, which camp were you in?:
  1. those who made things happen
  2. those who watched things happen
  3. those who wondered what happened
Kudos to those who anticipated the thaw. These people predicted the future, made bold plans, took action, took risks, endured great stress and (often) criticisms. These people made great things happen during the brief time of change - the thaw.

TAKE AWAY:

Know that business is all about cycles. There will always be a next period of thaw. There is an opportunity for YOU to make things happen - and the next one is approaching. I can't tell you when it will happen, how long it will last, or how much change it will accept - but it is coming.

The take away is to prepare now to use the next thaw to make great changes in your B2B Marcom program. Expect it to come, imagine what it might be like, and embrace it. Begin with your goal(s), list your resources (available and needed), assemble your team (it is rarely done alone), and get people in the proper mindset to attempt to change your Marketing Communications program amidst a "thaw".

BONUS:
If you have a great goal, vision, guts, strength, and team it is ALWAYS the time for change. More on that soon.



Image source.

Inject PERSONALITY Into Your B2B Marcom

Monday, December 13, 2010 by Rick Short [Rick Short]
Don't be afraid to inject your personality into your B2B Marcom.

We've all heard the saying, "People don't buy from companies, they buy from people." It's good to be seen as a personality. It builds trust, it speeds up relationship building.

I disagree slightly with the quote (above) because I feel companies have their own cultures and personalities. That said, they are driven by the personalities of the people within.

Going public with your personality has to be GOAL-driven. Don't just let us know that you like skiing and leave it at that.  Sharing your personality is best done when it reflects both WHO you are and WHAT you mean to your audience.

Here is an example that I created. GOAL: Humorously (because Indium people are fun) depict Indium staff as being REALLY into our technology (because we are and because our customers want a vendor that is).
  • Let me know how this works for you.
  • Share examples of how YOU are injecting personality into YOUR B2B Marcom.