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The Increasing Value Of Integrity In Business-To-Business Marketing Communications

Posted by Rick Short on Monday, December 17, 2012

B2B Marcom practitioners are keenly aware of the admonition, "Believe Half Of What You See And Nothing That You Hear." Famous words from Edgar Allan Poe ... or was it Benjamin Franklin? Hmmm ... I've seen it attributed to both men - not sure WHAT to believe.

And THAT is the problem. Virtually ANYTHING can now be manipulated, twisted, or simply misstated. The effect ranges from this example of a quote, to the photoshopping of fashion models, to alleged blatant reconstruction of the facts to create news.

This condition places an extreme value on integrity. Never before has it been easier to fabricate the "truth", and never have trust and honesty been more meaningful.

While trust can be eroded in an instant, it takes an entire career to build it.

Never compromise your integrity in B2B Marcom. Ever.

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ALWAYS BEGIN AT THE END: Goal-oriented B2B Marcom

Posted by Rick Short on Thursday, November 3, 2011
GOAL!!!I say this nearly every day: "Always begin at the end."

It's my way of reminding people to perform their B2B marketing communications projects from a goal-oriented perspective.  By starting with a goal, and by keeping that goal highly visible, resources can be easily aligned toward reaching that goal.

Interestingly, this technique even helps smooth over potential personnel friction. When one person drifts from the goal, it is easier to draw them back when you have a clearly stated, previously agreed upon goal to point to.

TECHNIQUES:
A goal is not nearly as powerful as a WRITTEN GOAL. I'm no psychologist, but I can tell you that something almost palpable happens when we put pen to paper, finger to keyboard, etc. and capture a goal in writing. Having it in your head isn't good enough. When a goal manifests itself, at our own hand, in a place outside of our bodies, it becomes more serious, and we change in the process. Try it and you'll see.

Work backward from the written goal. Once you know your goal, ask yourself this simple question: "What must be in place such that I can reach my goal?" Then, list all the things that have to happen, be in place, to enable the final step to the goal. Notice that you might also ask yourself, "Why can't I reach my goal?" It's sort of the same question as the one I suggest, only in a pessimistic form. Be an optimist.

Once you determine everything that must be so, ask yourself the very same question, to enable you to understand what you need so that you can make any preliminary steps. Keep asking the question until you back up to your present situation.

EXAMPLE: 
GOAL: Buy an iPad tomorrow. <in writing, on my bathroom mirror>

Q1: What must be in place such that I can reach my goal?
A1: Be at the mall front entrance at 4PM tomorrow to meet Dad who is arriving there directly from work - ready to buy. Walk to the Apple Store.

Q2: What must be in place such that I can reach that sub-goal?
A1: Get to the mall by having Mom to drive me there. Get Dad to agree to meet me there, and to purchase the iPad then.

Q3: What must be in place such that I can reach that sub-goal?
A1: Convince Mom to drive me there - remind her that this is my birthday present. Convince Dad to go directly to the mall after work tomorrow, ready to make the purchase.

Q4: What must be in place such that I can reach that sub-goal?
A1: Speak with them both tonight, after dinner. Remind them that they agreed to get me an iPad for my birthday. Show them my report card with straight As.

You get the point.

Real life (in the Marcom world) is not quite this simple, but the procedure is the same. It's best to perform this process with the people involved in the goal.

MISSION CREEP:
Mission creep is an insidious enemy. Somewhere between starting a project and our initial goal
lie many temptations and distractions.  Having an agreed upon written goal helps remind us of why we are doing what we are doing, and what we should do next. Of course, don't be dogmatic. Occasionally intentional mission creep is desired. Allow yourself what I call "mid-course considerations" to check yourself. Sometimes reality makes, or allows, things to change.

ART PROJECTS:

The antithesis of goal-oriented B2B Marcom project management is what I call the "art project". It sounds like this:

Hey, I just created this awesome photo of our new product. It got me thinking - we can make a brochure. This photo is the cover! All we need are a few other things and we're done!

Yes, it is DOABLE, but WHY would you do it? Because you can? Guess what? You CAN! And, after blowing through $X,000 you will have an ill-conceived, unthought-out brochure that no one asked for and that has no application. Been there? Done that? It's ugly!

Share your thoughts on goal-oriented B2B marketing communications. I 'd love to read your comment.

Image.

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Set Marketing Communications (Marcom) GOALS for Trade Shows, Exhibitions, & Conferences

Posted by Rick Short on Tuesday, October 25, 2011
OK - right up front you got me. We need to set GOALS for EVERY marcom activity. Trade shows, exhibitions, and conferences are nothing special in this regard.

Indium Corporation's Dr. Ronald C. Lasky participating in an expert panel discussion at SMTAI 2011.And, when it comes to goal setting, I say it isn't a GOAL if it isn't put down in writing. There's something very powerful about the very act of touching that pen to the paper, of hitting the key, and seeing your thoughts on display. When we put our GOAL in writing we are exposed for being disorganized, scattered, incoherent, or (hopefully) logical, focused, thorough, inspired, and aligned with the team.

I just returned from SMTAI, one of the most important exhibitions and technical conferences that Indium Corporation participates in in North America. Many GOALS were targeted prior to the show, and we enjoyed many successes at this event. Still, we had the occasional failure.  Here is why:

OVER-FAMILIARITY: Sometimes we get so good, so familiar, with what we do that we no longer take it seriously. Some of our GOALS for SMTAI were simply "known" and not written. To be fair, some GOALS are so routine that we all know them by heart. That said, it makes us all better to keep writing them down.

TOO BUSY: There are several really good tactics that we typically employ at exhibitions. I noticed that, a couple of times, we failed to implement them. When I explored, I learned that we were "too busy". Remember, we develop and implement "really good things" because they're really good. We need to be doing them. Allowing ourselves to get "too busy" is such a bush league and lame excuse.

FORGOT: "Oh yeah!  Whoops!" Well, there is more than ONE reason to put goals and plans in writing. Often, we need to be reminded. It is NOT a sign of weakness to capture all of these goals and plans in writing. Quite the opposite. If you are like the Indium Corporation team, you are striving to perform well above average. You can't do that by winging things. Lists are really valuable tools.

I am glad to report that we did MANY things quite well, and enjoyed a valuable event (in other words, we made a great investment of our resources). But, to continue capturing value, we always hold a critical review of such events to help us continuously improve.

This has reminded me (again) to ALWAYS set GOALS.
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The Secret Life of Engineers (Part 3 – Be a Rock Star)

Posted by Jim Hisert on Monday, May 9, 2011

Amanda Hartnett Social MediaIn my last Secret Life of Engineers post I mentioned that you will need to travel to become a true expert in your field of engineering. The reason stated was, “You can’t expect to become an expert in a particular field from behind a computer – for that you will need to go to conferences and tradeshows, as well as visit customers and industry partners”. Travel is essential to building contacts with industry partners, it also improves networking and strengthens relationships. So how do you know where to travel and who to see? Become so popular in the industry that experts invite YOU!

Seen here: Indium Corporation's Amanda Hartnett learned how to combine travel and social media to become an industry leader.

Some companies will give you all the tools you need to become the go-to industry leader. When you work with your Marketing/Communications department, they can help you write and publish papers, start a professional blog, and use other forms of social media to get your message out to thousands of potential industry partners. The goal is to provide the right content and show other engineers that you are interested in working to discover more about the topic they too are interested in. I’ve found this works out very well, and opens the door to all types of invitations – from presenting at prestigious conferences to being interviewed for publications and even videos. Once you’ve gotten to this point, the networking multiplies as you are referenced in various ways as ‘the thought leader’. You need to be good at what you do first, but social media can take you much further than you had imagined if you do it right.

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B2B Crisis Marcom: 12 Critical Principles

Posted by Rick Short on Thursday, April 7, 2011
Facing the media during a crisis is challenging.If you've been in business to business marketing communications for any length of time you've heard parts of this. If you are a newbie, this might freak you out. Trust me on this one: seasoned pros stay very sharp on this topic, beginners MUST ramp up and get really good with this, fast.

I'm talking about what we do when something hits the fan.

Scan the media and it is no secret that employees get seriously injured, facilities suffer catastrophes, leaders behave in unsavory ways, products fail, and that severe acts of nature disrupt our ability to supply.

For a B2B Marcom professional, these situations present numerous extreme challenges simultaneously. First off, we (personally) are shocked/devastated/affected; secondly, we know that we are under the microscope and bright lights where even our slightest nuance is studied by our customers, our community, our neighbors, our families, our co-suppliers, etc.; thirdly, our own team may be confused,even vacillating, on positions, responses, and terms. Trust me, I am only hitting the tip of the iceberg. It can get really hairy!

So, why would anyone choose to "wing it" under such circumstances? Your best bet is to prepare for as many situations as you can imagine today - while you are unemotional, while you are calm, and while your team mates and professionals are able to help you develop scenarios and styles.

"Winging it" can produce incredibly damaging moments, like the one captured here during the BP oil spill. None of us want an "I'd like my life back" moment.






One of my favorite marcom advisers, Eric Mower and Associates,  has just published a strategic guide containing 12 critical principles that should be followed during any crisis. They even go beyond that by also offering special reports on issues such as pandemics, online media management, and crisis management.

I've received training on this topic throughout my career and can assure you that it is rich and complex. If you think it is all about developing a statement, then taking the podium and reading your message, you need help. There are so many nuances involved with these scenarios - and with reality.

Start by reviewing EMA's 12 Critical Principles. Then move on to their special reports page and dive deeper, into their links offering guidance on topics such as "How To Identify A Crisis" and "Can You Afford Unpreparedness?" (on the special reports page).

One of the best consequences of developing crisis plans for B2B Marcom is that you have the opportunity to craft a plan and program that everyone on your team helps create - and buys into. Therefore, when you execute the plan well, there is little second guessing and criticism from your own team. You are, in essence, executing everyone's plan.

The next move is yours. Make it preemptory.

Image source.
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PODCAST: Chrysler's Errant Tweet, B2B Marcom Spending Rising, LinkedIn Crowd Sourcing

Posted by Rick Short on Tuesday, March 29, 2011
Click here to hear the podcast.Listen up!

I just participated in a podcast that covers some meaningful B2B Marketing Communications topics. Click the image →
to listen.

Topics covered include:
  • LinkedIn launches crowdsourced news aggregation service
  • Forrester predicts B2B spending to rise 6.7% in 2011
  • Chrysler’s reaction to a mistaken tweet
I was a guest panelist, along with Jeff Cohen (@jeffreylcohen) of SocialMediaB2B.com .

I was billed as, "Rick Short (@rickshort21) of @IndiumCorp and its constellation of bloggers." Pretty cool.

The discussion was lead by two extremely qualified, experienced, and engaged Marcom professionals:
  • Social Media MarketingEric Schwartzman @EricSchwartzman who has extensive experience integrating emerging information technologies into organizational communications programs through public speaking, hands-on training seminars, consulting and the development of corporate policies on social media usage.
  • Paul Gillin (@pgillin) of Paul Gillin Communications.  Paul was founding editor-in-chief of TechTarget, one of the most successful technology media entities to emerge on the Internet. Before that, he was editor-in-chief and executive editor of the technology weekly Computerworld for 15 years.
These great guys co-authored an exciting new book, titled:

Social Marketing to the Business Customer: Listen to Your B2B Market, Generate Major Account Leads, and Build Client Relationships

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B2B Marketing Communications Can Be FUN Once In A While

Posted by Rick Short on Monday, March 28, 2011
Here's an example of a hot new B2C video, being shown on Air New Zealand flights. It features fitness guru Richard Simmons, up to his usual antics. The same old message delivered in a captivating, entertaining way.




Can this sort of thing be done in the B2B arena?


Let me know if this next vid makes sense to you:



All such vids need to be understood "in context". The Richard Simmons/ANZ vid needs to be viewed on a flight, of course. And knowing something about traditional (booooring) safety vids AND Richard help deliver the punchline.

In my case, being a surface mount technologist (an electronics assembler) who is familiar with stencil printing solder paste is required to "get it". They are my exact target audience. And the persona used in this branding video is an engineer who actually has a life, but who thinks about his/her work at odd times throughout the week.  Poking fun at that is the theme.

Share your thoughts and examples. Thanks!

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B2B Marketing Communications (Marcom) Needs New Job Descriptions

Posted by Rick Short on Friday, March 25, 2011

An analogy. Follow me on this one.
Sod House
RESIDENCE "A":
This Saskatchewan sod house was built in 1907 with the tools and technology of the day – for that region. The people did what they could with what they had.

While they may have wished for enhanced materials and tools, what they were focused on is shelter, safety, and security. Their goal was NOT to wield tools, it was to survive, cook, sleep, and recharge so they could tackle another day. You can bet each person had a role to play and a set of duties to perform. Each function carefully addressed the situation.

RESIDENCE "B":

MansionHere is another example of a residence. This time it exists in modern times, was designed with modern technologies, built with modern tools - to address a modern goal.

The people who live here are no doubt focused on issues far beyond survival. They are concerned with making the proper impression, hosting appropriately-sized and -appointed parties.

The roles the residents play in this situation are not at all like the roles we imagine for the sod house.

Two homes, two goals, two situations, two very different sets of duties. It is preposterous to imagine living a 1907 sod house lifestyle in a modern mansion. The "organizational design" and "job descriptions" are wildly different.

So, ask yourself this ... are your 2011 B2B Marcom job descriptions a lot like traditional 1965 job descriptions, or are they uniquely suited to modern conditions?

Do you have only the traditional "Marcom Manager", "Product Line Manager", "Communications Specialist", etc? Or, do you have titles like "Owner Of The Space", "Industry Go To Girl", "Process Rock Star", "Content Curator", etc?

Sounds crazy, right? Not as crazy as designating a 2011 mansion dweller as the "shepherd", "plowboy", and "water girl".

No, you wouldn't be average with these job titles in your 2011 B2B Marcom department, but ... are you paid to be, and achieve, "average"?

COMMENT and tell me the titles we need today.

Sod House Image

Mansion Image

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How To Be GREAT @ B2B Marcom (or anything else)

Posted by Rick Short on Friday, February 11, 2011
Remember back in high school? If you wanted to do great on your algebra exam, you put in the time. It didn't come naturally to anyone - it required hard work.

Same with business to business (B2B) marketing communications. If you want to be average, you can just plod along doing what everyone else is doing. If you want to be great, you need to set a tough goal, focus like a laser beam, put in the hours, earn the scars, and  live knowing that precious few people will understand how much blood, sweat, and skin went into it.

It's not much different than Dave Thompson's story. This vid is a story of passion, commitment, and the desire to be the best.



You don't want Dave Thompson as a B2B Marcom competitor! He sets his bar insanely high. Instead, YOU want to BE Dave Thompson. Every morning he walks out of the house knowing he will bash his shins, rip open his elbow, and fall on his face in front of his best friends and his critics. He doesn't seem to hang with the cool people, nor does he work in the impressive part of town. His focus and his goal don't allow that. When he crashes, he springs to his feet and rethinks things - then does it better.

Dave's not on the speaker circuit, he's putting a bandage on his leg. Dave's not sitting in refried seminars, he's laying on his back on a cold, gritty sidewalk, playing the experience through his mind - learning. Dave's not worried about what his boss might say, Dave is his own boss. Dave's not taking direction from any committee, Dave tells Dave what to do. Dave's not comfortable, Dave wakes up every day scared, brave, cocky, unsure, and totally certain. Dave doesn't want a plaque, Dave wants nothing less than a singular true measurable accomplishment and to see people standing with their jaws dropped in awe.

Things get nuts at the 4:00 mark. I don't see any people riding like this where I live - and I don't see too many B2B Marcom people approaching this level of performance either.

The formula is simple. Actually doing it is something altogether different.
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Managing Interviews in Business to Business Marketing Communications

Posted by Rick Short on Wednesday, January 19, 2011
Indium's Tim Jensen, relaxed and prepared during a video interview.It is always important, sometimes critical, to come off well when interviewed. Most often the interviewer is an industry (or larger) celebrity and the printed or videoed story/article will appear in an influential trade journal, website, or blog. The third-party credibility, maybe even endorsement, lent by being interviewed by a prestigious personality or publication could be very valuable to your organization. The command, albeit brief, of the media's audience - your target audience - is highly desired. Other times you may be communicating with an internal team - the people you work with every day. Additionally, you may be interviewed by your local news media for good, or not so good, reasons. It's never been easier to capture your thoughts, in audio, in writing, on video, and share them with your key decision makers and stakeholders. This is show time, people!

Now, given that performing well in an interview opportunity is important, how many times have you heard someone express satisfaction in having "nailed it"? How many times have you heard people (maybe even yourself) say, upon reading or viewing the final product, "I came off exactly as I had hoped! My message is so clear and concise"? Yeah, same here.

Most people don't know how, let alone what, to prepare when facing an interview opportunity. Consequently, many DON'T prepare. And we all know the old saying, "When you fail to plan you can plan to fail."

Michelle Williams had interview problems.Here is an excellent example of just such a failure. It is not a business-to-business situation, but it is so well told that it serves as a poignant case study. Read how actress Michelle Williams expresses regret over an ABC News NIGHTLINE interview. In her interview with The Marquee Blog, Michelle says she felt she, "cross(ed) a line" with regard to what she intended to say and of the area she wanted to cover. She intended to keep certain issues very private yet she said, ... "it appeared as if I were breaking some kind of silence and sitting down with the express purpose to discuss something that is very private to me".

I really hand it to Michele for accepting responsibility for her interview, and for being bright enough to reflect upon the experience in an effort to correct herself. Let's use some of these lessons to help you.

You don't have to fail in an interview setting. Here's how to nail it.

#1: BEGIN AT THE END: Have an interview GOAL. Visualize how you want the interview to flow - how you want to appear - what you want to say - where you WON'T go - and what you want the audience to take away. Imagine the flow of the interview and the duration of an interview that would concisely cover your ground. Imagine that, immediately after experiencing your interview, your target audience responds EXACTLY as you hope they would. Do your best to visualize, to see in your mind, the perfect interview - the interview that achieved your desired results. Hey, if you don't know where you're going you'll never get there.

#2: ORGANIZE YOUR NUGGETS: Now that you know what you want to talk about, how much time you want to take to get it out (or comprehend it - from the audience's perspective), and how you want to be perceived, start organizing your data. In an interview you will be telling a story. In the business to business arena information should be arranged in the reverse order of your favorite drama book or movie. So put your conclusion right up front. Secondly, discuss the situations that make your product or service important. Thirdly, cite some facts that support your point. Finally, end with your conclusion. In other words, "Tell 'em what you're gonna' tell 'em ... Tell 'em ... Tell 'em what you told 'em." 

"Data" also includes what you look like (in a video interview, or when a photo of you is used). Looks matter. Dress appropriately for the issue, topic, industry, and the audience. This is NOT a last-minute, "Oh, what shirt should I wear?"-type of thing. This must be planned - in advance.

Final point on this topic: WRITE IT ALL DOWN. Type it in, write it down. You will be amazed how much things change the moment they are put into writing.

#3: WORK WITH THE INTERVIEWER: Understand that any media representative has an important job to do. Know that most are professional. Also know that, in some situations, some people are willing to let you talk as much as you like - and then will edit things down considerably. Make it a point to prep the interviewer, as long before the interview as possible, of precisely WHAT you want to talk about, what you will not (or can not) talk about, the points you need to make, and how you hope the interview will go. During such a conversation it will become clear that either the interviewer will cooperate with your intentions or that they are on a different agenda.

Mass media celebrities, like Michelle - above, are often used by the media to attract eye balls. The juicier the interview the better. People like her have a much harder time cooperating with the media than we in the B2B arena do. In our world, interviewers and editors alike appreciate and desire brief, concise, useful content. You will find that the media will appreciate your organization and focus. That said, do NOT expect the media to simply accept highly-commercial blatherings. They have professional integrity and must stick to professional standards.

Monitoring the interview from behind the camera - from the computer.Another element of "working with the interviewer" involves you, as the Marcom leader, accompanying your engineer (or other person being interviewed) to the interview. Take some of the stress off of them by handling minor chores for them. For example, if at a trade show, take a quick final look at your colleague: remove their exhibition badge, take all the pens and metal rulers from their shirt pocket, etc. In addition, add further value by doing things the interviewee could never do. Monitor the interview - chime in when you see a chance to improve things. Whether it involves lighting, camera angle, content, flow, or even the need for a quick break - you can add value from the sidelines. In the image (right) I was monitoring the video capture on the interview technician's computer. I noted people in the background and other potential distractions. Be sure the interviewer is prepared for your involvement. CAUTION: Do not be a "stage mom". Everyone hates that person!

#4: ESTABLISH THE TIME, PLACE, DURATION, AND SETTING: You may or may not be in control of all these factors, but you MUST understand them, to the best of your ability. If possible, familiarize yourself with EVERY aspect of the interview situation: the room, the equipment, the people in the room, etc. Your goal here is to OWN the setting so that you are very comfortable. With comfort comes strength, composition, and command. When you're feeling great, you are better able to stick to your plan and reach your goal.

#5: REHEARSE: We all know about standing in front of a mirror and going through your "speech". Here I'm talking about much more than that. In an interview you are an actor - especially in audio and video. You have a voice, a style, a vibe. Take control of all that - rehearse the way you want to be seen and heard. Ideally (if preparing for a video interview) video yourself answering questions - any questions. It's cheap, fast, and easy to do. Then watch yourself. You will see so many things that you can't observe without the video. Countless nuances will catch your eye. You will note your posture, your attitude, your tone of voice, your hand motions, your eye contact, your words, all the pens in your pocket.

YOUR WORDS: Pay attention to every interview that you enjoyed experiencing. Note how infrequently successful speakers say words such as: umm, you know, uh, wanna', gonna', etc. Nothing erodes credibility as quickly as hearing a person stammering, stumbling, and relying on "comfort words". Ya' know?

A video or audio rehearsal (on any topic) will reveal many subtleties. This will be a great help in your preparation and toward reaching your goal.

Indium's Dr. Ron Lasky being interviewed.#6: BOIL IT DOWN: There is a famous quote that goes approximately like this, "I would have written a shorter letter but I didn't have the time." In other words, be very organized and concise. Take the time to make your message concise. No one appreciates a rambling interview (exception: mass media hoping for "gotcha' moments"). Your target audience won't sit through it. The media looks bad when they purvey it. Condense your presentation into an elevator speech. Know that you will likely NOT be able to simply deliver a speech in an interview, but arrange things so that, during the give and take of the interview, you stick to your planned outline, points, and style.

Rehearse, and feel comfortable, saying, "That is something I am not prepared to discuss at this time", when necessary. Don't feel bad if you need to say it. In fact, feel GREAT saying it. You will be keeping yourself out of hot water when you use this properly. Additionally, if you have already prepared the interviewer to not go there, you will typically get positive affirmation even from them.

Indium's Jim Hisert being interviewed.#7: ARRIVE EARLY: You being comfortable and relaxed will transfer to the interviewer and to your audience. It's the same when you are harried, stressed, and off balance. Arrive early, feel great, own the space, and shine.

#8: GET IN AND GET OUT: There's an old saying in the sales world: "When you've made the sale, stop selling." It is appropriate in the interview world, as well. Remember, you are not ever as fascinating or brilliant as you think you are. You will do yourself a great service by sticking concisely to your planned message and wrapping it up very quickly. Get in and get out. You will very likely shoot yourself in the foot by prolonging the interview process. The more you say, the more the interviewer has to work with. Then, the decision regarding what gets published and what gets left out rests with the media - not you.  If you only say three crisp, clear, and concise points - that is likely all that will get published. YOUR message! 

Any doubts? Just read the article that I posted above regarding Michelle Williams' interview regrets. The word she used to describe the results of her protracted, rambling interview was, "devastated". Do you want to hear that word from your boss?

Indium's Dr. Andy Mackie being interviewed.#9: REQUEST A HAND IN THE EDITING: Some interviewers will scoff at the idea of you being involved in post production. Others will allow you to see the final product candidate and will accept ideas from you. A third group will actually WELCOME your offer. It can't hurt to ask. Approach it from perspective of "fact checking" and organization enhancement. I've rambled through an interview, expressed my regret at not crafting my thoughts better, asked to see the transcripts, then submitted my edited version. It can work. Always ask, respectfully. That said, always give an interview with the belief that you will NOT have any chance of being involved with the editing - be safe.

#10: STUDY & IMPROVE: Read your interview (or watch the video). Consume other people's interviews. Become a student of interviews. Know the ways of specific industry media, adopt the behavior of star interviewees. Even if you are a fumbling rookie today, you can be a sought-after industry celebrity - with a little polish.

#BONUS POINT: BECOME THE INTERVIEWER: If you have already accepted the mantra of "be the publisher" then you are ready for the next step. When you have a juicy point to purvey, interview your engineers, your product line managers, your tech support team, yourself, etc. Put these writings, audio files, and videos on your website, on your YouTube channel, in your blogs, etc. It's a great way to offer a variety of presentations to your target audience. Heck, you can even offer "multi-modal" presentations.  Try slipping a video interview with a key customer into a PowerPoint presentation made to other customers, or to your internal audience. Variety is the spice of life!

Interviews happen. GREAT interviews are earned. Your work isn't done once you've earned the right to be interviewed - you've also got to earn great results during the interview. These tips should help. Let me know.
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No NUSE is Good News

Posted by Rick Short on Friday, January 14, 2011
Don't misues the news. No one wins with "nuse".I'd like to coin a term, "nuse". It means to use the news, in a bad way, to your benefit.

This term came to mind as I observed various factions behaving badly during our current tragedy in Tucson, Arizona. Each group attempted to use the event as a platform to further their point of view or cause. They attempted to use the news to their benefit.

I agree that, in some occasions, using the news can be neutral or even good. News of an impending heat wave can be used to remind frail individuals to drink plenty of water and to confirm that their air conditioner is working, etc. And, while it is less altruistic, this news can even be used to remind individuals to hurry down to the store and purchase a new air conditioner, if needed. One use is kind, the other is fair.

To me it seems unacceptable to use this tragedy (or any tragedy) to create "A Scramble To Control Narrative Of Tucson Massacre":
  • Gun Control
  • Politics
  • Religion

It is especially unacceptable when the gunman in this case is described as having no particular message or purpose. According to an article in The Washington Post,

One friend declared that Loughner had no political or ideological bent, likening him to the Joker in the most recent Batman movie: "There's no rhyme or reason; he wants to watch the world burn."

Forbes sums the current state of affairs up in an article titled, "Who Is Winning The Tucson Murdered Blame Game?"

As a B2B Marcom practitioner, I ask, "Who is LOSING The Nuse Game?"  The answer is three-fold. When people in our communications arena behave as badly as those cited above (I hope it is obvious that I am writing on topics of much smaller scale and scope than the tragedy used in this example) these factions lose:
  • the organization behind the nuse: it cheapens your value proposition when you use news to indirectly imply that your products or services are superior - or that those of your competition are inferior.
  • the media: when news is used to inflate readership and attention, it weakens the moral high ground that media could command.
  • the target audience: when the readership, the target audience, begins to distrust parts of the media, and the organizations behind the stories, they begin to distrust ALL that they receive.
Be very careful with your brand, image, and reputation. As a B2B Marcom practitioner, you affect the way your market perceives you, your company, your products & services, your shareholders, and your employees. I certainly don't believe anyone would use the news of the caliber that we are experiencing this week to further B2B endeavors - that seems outrageous to imagine. But there are numerous smaller events that could be misused. Don't misuse the news. No one wins with "nuse".
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Tremendous Changes In B2B Marcom

Posted by Rick Short on Wednesday, January 12, 2011
I have heard it said that there are only three types of people: 
  1. those who make things happen
  2. those who watch things happen
  3. those who wonder what happened
This concept is becoming very clear as our global economy improves and as B2B Marcom moves toward a "new normal". Let me share what I mean.

In B2B Marcom, things are frozen most of the time.Being from Upstate New York, where we enjoy weather extremes, I am all too familiar with frozen rivers. Most activities, including B2B Marcom, are like a frozen river. Things get stuck in a certain way and they don't change - at least not too much or too easily. When things are frozen, there is really very little that can be done to effect change.

Our window to change occurs when the river thaws. During that period things are fluid. Rocks clunk along the bottom, trees float away, and water charges downstream, sometimes flooding over river banks and occasionally carving new paths. We have opportunities to try new and fun things - to boat, to fish, and to swim. Then, the river freezes and everything is locked in place until the next thaw.

In B2B Marcom, like most things in life, our rivers are predominantly frozen. Under these predominant conditions, change is typically quite challenging. When we do experience our "thaws", when change is very possible, we are usually also confronted with numerous other challenges. In other words, the opportunity to change is often wrapped in a complex and confusing situation - like a global recession.

Our recent economic crisis was one of these "complex and confusing situations". It was also a tremendous opportunity for change. Our river thawed for approximately three confusing years. Yes, times were challenging, terrifying for some. People were sometimes dealing with corporate survival; seeking opportunities to change may have been the last thing on their minds.

To those who did not avail themselves of the opportunity I ask, which camp were you in?:
  1. those who made things happen
  2. those who watched things happen
  3. those who wondered what happened
Kudos to those who anticipated the thaw. These people predicted the future, made bold plans, took action, took risks, endured great stress and (often) criticisms. These people made great things happen during the brief time of change - the thaw.

TAKE AWAY:

Know that business is all about cycles. There will always be a next period of thaw. There is an opportunity for YOU to make things happen - and the next one is approaching. I can't tell you when it will happen, how long it will last, or how much change it will accept - but it is coming.

The take away is to prepare now to use the next thaw to make great changes in your B2B Marcom program. Expect it to come, imagine what it might be like, and embrace it. Begin with your goal(s), list your resources (available and needed), assemble your team (it is rarely done alone), and get people in the proper mindset to attempt to change your Marketing Communications program amidst a "thaw".

BONUS:
If you have a great goal, vision, guts, strength, and team it is ALWAYS the time for change. More on that soon.



Image source.
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Planning Ahead For 2011: Marketing Programs

Posted by Rick Short on Wednesday, December 1, 2010
"Prediction is very difficult, especially if it's about the future. " ~Niels Bohr

Just because it's difficult, that doesn't let B2B Marketing Communications professionals off the hook.

A crystal ball won't help you. Hard work will.December 1st! How did it get here so fast? And, if it is December right now, then it will be 2011 before we know it. This is the time of year when we, as business to business Marketing Communications practitioners, must predict the future. Our colleagues are counting on us. Here's why it's difficult:

TECHNOLOGY CHANGES:
Customers (our target audience) gain access to new software and hardware. Software writers invent new ways to deliver messages. Add it all up and, today, we're not quite sure how our customers will be seeking info from us in 8 months.

PEOPLE CHANGE:
Existing staff and customers may, or may not, change their communications skill set and practices. An influx of new staff (yours or your target audience's) could shift the skill set and resultant capabilities. When might such a shift occur? Who or what do you design for?
 
PRODUCTS CHANGE:
Your company's product suite is likely to receive a few additions or extensions. When? How much of a change will occur? What market segment will it affect? You'll need to know all of this to design an effective communications program to share the good news.

OUR COMPANIES CHANGE:
Either through a decree, or by evolution, your company may shift its posture or position. This may be due to direction from the top, legislation, or from competitive activities. Whatever the cause, Marcom needs to plan and budget for this possibility should you need to communicate this to the public.
 
PRICES CHANGE:
For a variety of reasons (technology changes, competitive entries, new alternatives, customer preferences shifting, etc.) the prices we pay to communicate change. Sometimes the changes can be dramatic. What might have cost $50,000 last year may cost only $20,000 to accomplish in 2011. Or vice versa.

 
Etc.

So, what do we do? Here is what I recommend:

Marcom Programs:
 
Break your organization into logical "divisions" or segments and develop a formal Marcom Program for each. In small companies, a segment may revolve around a single product. In larger companies it may include a complete technology. Work closely with the leaders of each arena to learn the market dynamics, trends, and situations. You will need input from senior management, marketing, sales, tech support, and manufacturing.

A Marcom program includes definitions of scope, as well as fairly detailed treatments of all Marcom activities.  Don't be too deep and detailed or you will never publish your program. Don't be too vague and high-level or none of it will be actionable.
 
Mid-Course Considerations:
Use your Marcom Program(s) very frequently. Almost weekly there will be small revelations, changes in the landscape, and new input. All Marcom Programs should be reviewed quarterly for potential "Mid-Course Considerations". Feel great about making these considerations and possible changes - they prove that you are as alive and dynamic as the markets you serve. After all ...

Change is the only constant in life ~ Heraclitus

 

Yes, this is really challenging and difficult. Be thankful that it is - otherwise we'd all be fired and replaced with low-paid uneducated labor. This is a hard job - suitable only for those who truly love it.

Image
.
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SOCIAL MEDIA INTERN Candidate? Here's Some Guidance

Posted by Rick Short on Monday, October 11, 2010
So you want to be a social media intern?





Here is an article
on exactly that, with specific emphasis on:
  • Qualities that Marketing Communications bosses seek in a social media intern
  • Experiences that Marcom leaders seek in a social media intern
  • Characteristics of a GOOD social media intern
You know that "solid writing skills" is on the list. To that point I want to emphasize the need for an excellent command of punctuation and grammar. After all, you'll be representing a company - and they want to look great.

IMAGE: from referenced article.

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My Journey to Become an Expert in PCB Assembly Materials

Posted by Brook Sandy on Wednesday, August 11, 2010

Welcome! I am a chemical engineer experienced in an R&D setting and jumping into a new position in marketing here at Indium Corporation. Initially, in this blog, I will focus on my journey getting started, learning all the new facets of the business here, and transitioning from my former R&D mindset into something more outward facing and communications-based. I am relatively new to this world of social networking too, so I’m sure there will be plenty of growth in that direction as well. Hopefully, you will enjoy taking this journey with me, learning vicariously. I would certainly appreciate any pointers from you. 

Officially my job title is “Product Support Specialist”.  I’m learning that it means a lot of things, for example, being an expert in PCB assembly, the different products that are used for PCB assembly, and being able to convey that useful information to everyone that is interested. “Everyone” really could be anyone in this case: existing customers, potential customers, customers that haven’t even thought about how solder paste or another product might make their process easier, people who just have an interest in electronic materials… and people here at Indium, R&D, production, our sales team, and the list goes on. In time this blog (with any luck) will be a good resource for a lot of helpful information to all of these people.

As I am completing my first week here at Indium, I am feeling very optimistic about my new position and my capacity to contribute. Overall, this week has been like riding a wave of information, and just trying to scoop up as much as I can. I have been surprised by how much my previous experience in electronics materials is helping me. Even though the materials here are significantly different, I have been exposed to a lot of the same processes before (screen printing, mixing, metal powders, etc.), so I just have to make the mental links and note the differences. For instance, I was fascinated, while touring one of our manufacturing facilities yesterday, that we are using the same mixer I used in my former company’s pilot lab, just about 20 times larger. Also, we are packaging some of the material in the same cartridges and syringes I had previously filled by hand on so many occasions.

 

On a more personal note: Before starting Monday, I had mostly been filled with a sense of gratitude for having found a job that I really love, and a little bit with some apprehension about fitting into a new role, living up to all of the expectations (from myself, my co-workers, my new boss…). I suppose a long period of searching for employment, with all of the probing and feelings of rejection and such, really does change one’s perspective of their competencies. It has been difficult in the past months listening to the news and hearing reports of unemployment numbers staying the same or getting worse, and in addition having benefits for unemployment on shaky ground. In some ways it felt like people who were still employed might not understand how difficult it can be to find a job, even a job that doesn’t live up to the expectations one might have had 5 years ago. I just thought that I should note that there is still very much reason to hold on to hope: it is possible to find a wonderful job that fits your qualifications, and continue on after all of this economic turmoil. What was most important during my time searching was to keep searching for that job that would further my career the way I wanted it to, to keep applying to positions that might seem out of reach at the time, and to not get discouraged, because despite all of the unanswered emails and resumes, only ONE needs to come through… and that one could be awesome. Since Monday, of course, my doubts have been fading quickly, and I am still filled with that sense of gratitude, which I don’t think I would have appreciated without having gone through these tumultuous times.

 

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B2B Marcom: NO Assumptions, Please.

Posted by Rick Short on Wednesday, June 30, 2010
Assumptions can help speed things along - when they don't kill you, that is.

CASE 1: I received an email (a B2B-type message, a stranger trying to sell me something) today. The person was trying to convince me to meet with them at an upcoming trade show. In the email was a list of clients (impressive names) and some vague mentions of achievements associated with each. Trouble is, the author never told me what their company does.

CASE 2: I received another email today. This time from an existing vendor. It was elaborate. In it, the salesperson was offering to enhance my relationship with them. It all centered around an acronym - a term that I just couldn't connect to anything.

In each case, the deal was dead in the water - because the seller assumed I knew what they were talking about. I didn't.

In business to business marketing communications (B2B Marcom) we are charged with the role of getting the message through. Sometimes its outbound, other times its inbound. At times the message comes directly from our department. Often, though, we are helping other people get their message out.

First step: Slow down. I know we're all busy. Skipping a few steps helps us get through our day. Trouble is, we start making assumptions. If we're getting a lot of poorly-done things accomplished, what are we doing to our companies? To our careers?

Second step: Make it a point to drastically reduce, or eliminate, acronyms from your Marcom vocabulary. See things from your target audience's perspective. They're as busy as you. They're skipping steps all day long. Don't assume they're totally ready, and prepped, for your message. Speak to them as if they don't know what you're talking about. Of course, this is critical the earlier you are in a relationship - and can be skipped if you are totally sure your customer DOES know exactly what you are talking about.

Third step: Set the stage for your target audience - in THEIR terms. Help them instantly appreciate what's in it for them. Once they get it - and see how they win, they will become interested. The catch is, they've got to actually understand what you're talking about.

Fourth step:  Sell this entire message to your Product Line Managers, Sales Managers, CEO, etc. When you're creating programs and documents for them, they'll want to sprinkle in jargon and acronyms. They'll be in a hurry. They'll want to skip a few steps and get right to it.  Heck, they'll try to bully you into doing it their way. Help them understand that it is very likely that their product is likely not the most critical thing to their target audience. Help them realize that investing a little time, up front, being sure that the customer is "with them" can make a huge difference. I've noticed that some engineers feel the need to impress people in all their communications. They throw in big words, complex sentences, and very sophisticated concepts to help them look really capable. There's a place for all that - just not in the early stages of getting noticed.


In my Case 1, I wasn't interested enough to invest the time trying to figure out what the person was actually selling. I deleted the message.

In my case 2, an existing vendor, I was forced to reply with the simple question, "What does that acronym (upon which the entire proposal was based) mean?" Frankly, the sales person should be embarrassed. I bet he won't be - he's too busy for that.


Image source.
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Toby Bloomberg & John Cass Survey: 30+ Diverse Opinions On Social Media Agency Transparency

Posted by Rick Short on Monday, February 1, 2010
How to handle social media transparency?

Well, we first need to understand that there are precious few concrete rules with which to comply. We each need to develop our own practice.

Notice that each of these light bulbs is transparent, but different. I see each B2B Marcom professional crafting their unique brand of transparency. Transparent (not always!), and different.

To help us learn from each other, John Cass and Toby Bloomberg tapped their extensive network, solicited expertise and opinion, and shared it with us. Review the 30+ Diverse Opinions On Social Media Transparency for yourself in Toby's blog or in John's blog.

In this piece you'll find several views, from many perspectives. There's even some input from yours truly, Rick Short.

Anyone involved with Marketing Communications will find something interesting, maybe even valuable, in this collection of thoughts, opinions, and firmly-held beliefs. Rather than tell you what to think, I suggest you dive into the party, then form your own opinion and practice. Ultimately, put it to good, ethical use and let your bulb shine brightly.
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Apple iPad Video Pulls Some Wrong B2B Marcom Levers

Posted by Rick Short on Wednesday, January 27, 2010
We BtoB Marcom practitioners keep a keen eye out for anything related to business communications. So, Apple's much-awaited release of their iPad (today) had plenty to offer.

I just viewed the Apple iPad promo video and was shocked at, in my opinion, what I believe are a handful of wrong marketing communications moves, including:

Apple's hyper-excited iPad pitchman.#1: Featuring a testimonial from an overly excited guy (he calms down eventually) spouting incredible (to him) superlatives. PS: He works for Apple, as do all the people in the video.

#2: Relying on awesome-sounding features that are old news. For example, the excited spokesperson attempts to blow us away with these state-of-the-art items:
  • "You see something, you just reach out and ... tap it!" You mean like we did with our 1st-generation iPhone, years ago? PS: Apple - we're on the 3rd-gen of the iPhone at this time.
  • "With a screen this large, you can just see MORE of the web." Funny, the monitor I'm using now is 17", and my netbook sports a 10.1". The iPad's screen is 9.7". I can see MORE of the web right where I am, thank you.
  • "Take the New York Times, you can see ALL the top stories." Where CAN'T we see all the top stories on the New York Times?

These pseudo-claims cheapen the really good claims that are made elsewhere in the video.

My take-away is, when it's YOUR product, you want to be pumped about it. But, your customers are trained to be very measured, deliberate, and careful - especially in the business to business environment. It's literally THEIR JOB to evaluate you critically. Even if your product IS exceptional, you scare them when you get caught stretching the truth, exaggerating, and puffing. Then, they start doubting ALL your claims.

B2B Marcom people: temper your enthusiasm and excitement by seeing the product through your customers' eyes. Focus on benefits (I shouldn't have to remind you to make them actually REAL), and on the customers' needs and desires. Then, make your pitch in a way that resonates with (not scares) your target audience.

PS: Where is the iPad camera? Come on!
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Virtual Trade Shows: Analagous To Skype

Posted by Rick Short on Friday, January 15, 2010

Let's use an analogy to discuss virtual trade shows in business to business (B2B) Marketing Communications.

In the old days, if you wanted to meet several vendors, meet industry movers and shakers, and kick a few tires, you had one option: go to a trade show (exhibition).  Analagous to that ... in the old days, if you wanted to speak with someone far away, you had to use the phone. No other choice.

Today, when it comes to moving and grooving with our industry, we can still: 1) stay home or 2) attend a trade show, and ... now ... we can avail ourselves of a relatively new option 3) the virtual trade show.  Also, in modern times, following our analogy, if we want to speak with someone far away, we can: 1) not reach out, 2) make a phone call, and ... now ... we can avail ourselves of relatively new options 3) Skype or SMS (short message service - text message).

Funny, we don't find ourselves debating Skype vs regular phone calls, or regular phone calls vs. SMS. When it comes to the phone, we simply integrate all the options into our lives and use the mode, or mix, that best suits us. But we do get into interesting debates on the virtues of traditional trade shows vs virtual events.  There's no need for the debate.

Sometimes attending a traditional trade show is not feasible. For example, you may have a commitment in a different location, or you may choose to not spend the money attending it. In such a situation, your choices are: 1) no participation at all, 2) virtual event, or 3) call a hundred vendors and interview them. Or, maybe the show exists only in virtual form. You can choose to: 1) not participate, 2) learn what you can in a virtual environment, or 3) call a hundred vendors and interview them.

Next time the topic arises, remember: you have options and choices (just like you do when it comes to communicating with people). Don't make it a debate, make it a choice - a choice of how you are best served when collecting critical information.
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Social Media As A Sales Tool

Posted by Rick Short on Friday, January 8, 2010

I was recently interviewed by Ryan Miller, social media strategist, blogger, and fellow musician, at my favorite coffee house, The Tramontane Cafe, in Utica, NY. We discussed how and why Indium Corporation leverages blogging and social media to increase business and connect with customers and potential customers. This is an exciting part of modern B2B Marcom. This is part 2 of the interview session - IT'S ALL ABOUT SALES <1 more segment to follow>. View Part 1 of the Rick Short interview.

Ryan's full blog post.


In this interview I touched lightly on my concern that many people are timid about citing SALES as the ultimate goal in business to business engagements - or even in Marketing Communications projects. Clearly, I am not implying that we are all, or should be, a pack of ruthless thieves. There IS such a thing as ethical, mutually-beneficial transactions that benefit all parties involved. The results of such engagements produce SALES. SALES keeps the virtuous cycle spinning. 


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